Early repayment
The customer has the right to unilaterally terminate the loan agreement without any reason within 7 working days after its conclusion, unless the loan agreement provides for a longer period (time to reconsider). In this case, to use the loan amount, the customer is obliged to pay interest to the Bank, which is calculated in accordance with the annual actual interest rate stipulated in the loan agreement. No other compensation may be claimed from the customer in connection with the termination of the loan agreement.
The customer has the right to fulfill (repay) the obligations stipulated in the loan agreement ahead of schedule, regardless of whether such a right is stipulated in the loan agreement or not.
In case of early fulfillment (repayment) of the obligations under the loan agreement, the total cost of lending will be proportionally reduced, including the total interest payable according to the loan agreement and loan disbursement fees.

Fines and penalties
In case of breach of the repayment terms stipulated in the contract, the Borrower shall pay a fine to the Bank at the rate of 0.13% of the overdue sum for each day of default.
Repayments of overdue liabilities are repaid in the following order: fine/penalty, interest, principal amount.
No fines or penalties are envisaged for early repayment of the loan.

Prolongation of loan maturity term

 

The loan maturity term can be prolonged only on the basis of the Bank's decision, in accordance with the lending terms and rates applicable in the Bank as of the date of prolongation, provided that:

• at the time of prolongation, the borrower has repaid all the interest amounts specified in the payment schedule and at least 50% of the principal sum,
• at the time of prolongation, the borrower has no overdue liabilities in the Bank,
• in case of loans of up to 1 million AMD, during the preceding year, all the borrower's loans in the Bank should not be classified with a stricter class than "standard", as well as the total amount of delay days should not exceed 60 days,
• in case of loans with an amount equivalent to AMD 1 million or more, according to the ACRA credit bureau report, the borrower should not have a loan classified with a stricter class than "standard", as well as the total amount of delay days should not exceed 60 days.

Example of calculating interest rates
In case of loan with the following terms and conditions:

Loan amount	AMD 1,000,000
Nominal interest rate	First 3 months - 0%, then - 9%
Maturity term	36 months
Repayment type	Annuity

Total amount of repayments:

Monthly repayment	First 3 months up to 24,665.6; then maximum 32,350.59 (depending on the number of days in the month)
Total amount of interest	132,575.82
Total amount of repayments	1,132,575.82

Loan interest is calculated based on the nominal interest rate applied to the deductible balance, and the actual annual interest rate shows how much the loan will cost you when you make timely interest payments and all the related mandatory fees and payments related to loan disbursement.
The procedure for calculating the annual actual interest rate can be found  at the following address:

Communication with the Bank
You have the right to communicate with Converse Bank CJSC in any format at your discretion - by postal mail or by electronic communication methods. It is most convenient to receive information electronically, as it is available 24/7, free from the risk of loss of paper-based (hard copy) information and ensures confidentiality.

Provision of statements, references and other information (including VAT)

• Provision of statement with periodicity prescribed by RA legislation (once) in the customer's preferred way: - 0,
• Provision of additional statement on mortgage loans (including submission to the RA State Revenue Committee) 4 times a year, for the period specified by the customer: 0
• Provision of a statement in addition to the periodicity specified in the previous paragraphs 1:

- Dated back up to 3 years - AMD 1,000,
- Dated back to 3 years and more (in case it is available in the bank ) - AMD 3,000

• Statement¹ for submitting to different institutions

- In case of accounts opened within a month ² AMD 5,000
- In case of accounts opened earlier - AMD 3,000

• Reference based on the application submitted through the Bank's website - 3,000 AMD
• References / Letters

On transactions made
- For transactions dated back up to one month - AMD 3,000
- For transactions dated back more than one month - AMD 5,000

• Transaction support documents and copies of other documents (for each document)

- Dated back up to 1 month - AMD 1,800
- Dated back up to 1 year - AMD 3,000
- Dated back more than one year - AMD 12,000

Tariffs for other services (including VAT)

• Mail delivery of statements or other documents

In the Republic of Armenia and Artsakh - 0
International
- Tariff set by the shipping service provider, if established by law and agreement.
- In other cases, the fee set by the shipment service provider + AMD 1,500

• Delivery of references or other documents via ordered mail shipping

- Within Armenia and Artsakh- AMD 3,000
- International - fee set by the shipment service provider + AMD 3,000

• Loan terms revision³ - 0.5%, minimum AMD 12,000

1 In case of simultaneous provision of a statement and reference to the same Customer and charge envisaged for the reference, the charge will be collected for reference only.
2 In case of more than one active account, the opening date of account which has been opened earlier is taken into consideration irrespective of whether or not included in the statement.
3 The tariff is calculated based on the amount of loan provided. The tariffs are set at the time of submission of the application by the customer for revision of the loan terms.

Required documents

1	Loan Application Form
2	Identification document of the borrower, Social Security Number or a reference from the State Register on not receiving SSC (not required if identification card is provided, where SSC is stated).

Attention
During the period of loan disbursement and service, the borrower has the right to authorize any third party to receive the pledged gold items from the Bank, provided that the loan obligations are fulfilled, under the conditions set by the Bank. The presence of a third person is mandatory when submitting the power of attorney. The changes in the exchange rate may result in the changes of actual annual interest rate and the size of the loan repayments.
In case of full repayment of the loan, the pledged gold is returned to the pledger on the same day, if the client has met the deadline set by the loan agreement, and on the next working day in other cases.
If you fail to fulfill or incompletely fulfill your obligation, within three business days this information will be provided to the credit bureau where your credit history is formed. Having a bad credit history can negatively affect your creditworthiness in the future. You have the right to receive your credit history report for free once a year from the credit bureau.
Your property may be confiscated by law if you fail to make your interest and loan repayments on time. If the amount received from the realization of the pledge is not enough to repay (cover) your credit obligations, they can be paid off at the expense of your and/or other property of the guarantor, in accordance with the RA legislation.
In accordance with the RA Law on Combating Money Laundering and Terrorist Financing, on the basis of the Know Your Customer Principle, the Bank may require the Customer to provide additional documents or other information, as well as ask questions during verbal communication, for the purpose of conducting due diligence of the Customer.
The Bank may collect additional information in accordance with the terms of an agreement with the US Government under the Foreign Account Tax Compliance Act (FATCA) to determine your eligibility for being a US taxpayer.
The Bank is entitled to modify and supplement the tariffs for services provided by notifying the Customers in accordance with the contract, by posting a relevant message on its own website (www.conversebank.am), by posting announcements on the Bank's premises, by sending a notification by post, and by any other methods proposed by the Bank selected at the Customer's preference, which is considered a due notification of the Customer.
	When applying for a consumer loan, the Bank will provide you with an Essential Terms sheet for consumer loans, which contains the individual terms of the loan to be provided to you.

Factors for positive or negative decision on providing the loan
The Bank is inclined to provide the loan if:

• The applicant complies with the terms and limiting conditions of the loan.
• At the request of the bank, the applicant secures its credit liabilities with collateral.
• The applicant's credit history is either positive or missing.

Failure to comply with any of the above conditions, as well as other requirements of the Bank's internal regulations, may result in refusal to provide the loan.

Time periods for notifying the customer on the decision to provide the loan and its disbursement.
The decision to provide a loan, informing the customer and disbursing the loan is carried out on the day of application.

Venue for loan formalities and method of disbursement
Loan is provided at the Bank branches.
Credit cards with a non-restorable limit are issued through the ArCa Classic card, which further cannot be used for other purposes. Visit the Bank’s website for getting acquainted with the rules of issuing and using cards.

Your financial directory
Your financial directory is an electronic system combining services offered to individuals that makes it easy to search, compare and find the most effective option for you at: https://www.fininfo.am/vosku-vark.

Procedure for resolving disputes
Any disputes and disagreements between the Customer and the Bank shall be resolved first by mutual negotiation, and should the agreement not be reached by such methods, the disputes and disagreements shall be resolved in accordance with the procedure prescribed by the RA legislation both per court procedure, and through financial system mediator.
Notice on Financial System Mediator
Please be informed that according to the RA Law on Financial System Mediator, in case of property claims arising out of services rendered to you by Converse Bank CJSC, disputes and disagreements for not exceeding 10 million AMD or equivalent foreign currency may be resolved through the Financial System Mediator.
According to an agreement between the Bank and the Office of the Financial System Mediator, the Bank waives the right to challenge the Financial System Mediator's decisions only in relation to property claims not exceeding 250,000 (two hundred and fifty thousand) AMD or equivalent currency, and on transaction amounts not exceeding 500,000 (five hundred thousand) AMD or equivalent foreign currency.

Address: 0010 Yerevan, Khorenatsi str. 15,
"Elite Plaza" business center, 7th floor
Email: [email protected]
Telephone: (+37460) 70-11-11
Fax: (+37410) 58-24-21

How to contact with the Bank
For more details and information you can:
• visit the Bank's website at https://www.conversebank.am
• visit the Bank's Customer Service at the Head Office or any branch
• Call: +374 10 511211
Viber: +374 95 511211
Skype: conversebank-callcenter