Hot Line +37410 511 211

Customer Rights

 "Minimal Terms and Principles of Regulation 8/04" On the Internal Legal Acts Regulating the Process of Client Complaint Claims Processing "

"PR 82-01 Procedure for Review of and Response to Customer Complaints

Notice to Customer for Data Processing Consent

What to do if you have a complaint


Individual clients, physical persons and legal entities have the right of submitting their claims, deriving from the bargain concluded between the bank and the client, for consideration of the Financial Ombudsman. The Bank has signed an agreement on relinquishment of the right to appeal decisions of the Financial Ombudsman, if the total size of the subject claim doesn՚t exceed AMD 250,000 (two hundred fifty thousand) or the equivalent in foreign currency, or if the total amount of transaction doesn՚t exceed AMD 500,000 (five hundred thousand) or the equivalent in currency.

Dear Customer,

Converse Bank will provide you on your demand with the copies of documents established in the RA Law on Banks and Banking Activity , Articles 20 (3) and 43 (2) as well as not deemed binding and/or banking or commercial secret under the RA Law on Banks and Banking Activity.

For the aforementioned Law please follow the link

The information will be provided to you in 5 (five) banking days from the date of your written request.
The Bank can charge AMD 25 per page delivered to you in person, and no fee for electronic delivery.

For further questions, complaints and proposals, please contact us at:


Head office
A/N 0010, Yerevan, 26/1, Vazgen Sargsyan
Phone: (374 10) 511200, 511211
Fax: (374 10) 511212
E-mail: [email protected]



The Bank is not responsible for authenticity and validity of information and advertising materials placed on the website of the subject company as well as for possible consequences of utilizing this information.